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Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal FixTechGuide Outlook repair tutorial or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
How do I fix the ‘Product Activation Failed’ error in Microsoft 365?
By verifying the basics—correct credentials, valid license assignments, and stable network access—you’ll often fix the issue without delving into more complex solutions. Clearing cached credentials, running a repair, or using the Microsoft Support and Recovery Assistant (SaRA) can also address common local device issues. Verify that you’re logged into Outlook profile repair and recovery steps the correct Microsoft account both in OneDrive and Office apps. If syncing is paused, resume it from the OneDrive system tray icon.

Recover your account

Office 365 uses several internet endpoints and cloud services to authenticate users and validate licenses. If these connections are disrupted, sign-in and activation will fail. Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter.
3 Step 3: Verify Network Connectivity and Firewall Settings
- Yes, Microsoft 365 works offline for most apps like Word and Excel.
- If syncing is paused, resume it from the OneDrive system tray icon.
- Open apps in Safe Mode to bypass add-ins and check for improvements.
- Look up the error code on the official Microsoft site for tailored steps.
Follow this guide to ensure a smooth and error-free Microsoft 365 login experience. Additionally, check out the above-listed security best practices and keep your team members aware of common troubleshooting tips. Troubleshooting Microsoft 365 login issues often requires a methodical approach, starting with basic checks and escalating to more complex troubleshooting if needed. Remember, proactive management and regular reviews of your IT infrastructure can prevent many common issues, keeping your business operations running smoothly. Make sure your phone’s operating system is supported by Microsoft 365.
Microsoft 365 Troubleshooting – Quick Fixes for Common Problems

Understanding these root causes will help you map out a clearer resolution path. In many cases, performing simple checks—like verifying correct usernames and valid licensing—will resolve the issue quickly. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. how to fix Outlook not opening today If one of these resolves your problem, close the app and continue working. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.