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It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it.



credential loop in Microsoft 365

I experience the issue myself as well, every once in a while. Tried CC cleaner to clean up registry and everything -- also keep in mind this Repair Outlook Profile Online is a fairly recent reinstall of windows. I am unable to stay signed in to my work account on Teams, Outlook, Office365 for more than 5 minutes.

Outlook credential prompt loop



In the instances that this occurs the effected user is not new to MFA but has been running it for at least months. The problem appears to randomly affect users (I’ve had it affect myself once too), and the only solution appears to one of (or a combination of) the options in the OP. Out of 140 staff the problem seems to occur once every 2-3 weeks on average. In this case are you saying that there is a password prompt for the users credentials? Clear the Windows Credential manager or recreate the users Outlook profile. In fact if you just turned on MFA and you were not using MFA before you usually end up having to rebuild rebuild Outlook data file quickly the profile and clearing the credential manager.

credential loop in Microsoft 365

Loop of 'Sign in to your account'.



Which to me sounds like the issue is service side, not client side. A vast community of Microsoft Office365 users that are working together to support the product and others. I’ve seen this happen when the time and or date is wrong on the machine. It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. In each case the fix has either been one of the above items or a combination of them. There doesn’t appear to be any pattern to the issue occurring or the problem being limited to any specific computer or user.

credential loop in Microsoft 365

Resetting the Windows Credential Manager:





I have contacted my organization and everything looks alright from their end.. I went as far as getting a new device but it did not cut it. When I try to sign again it will be stuck in sign in loop with the message " Taking you to your organization sign in page" after I have logged in on my company site... When I log in to my account at first from a new device or after a while, it stays signed in and I can work peacefully for about an hour, then it automatically signs me out. Or, any suggestion on how to fix this issue, even Outlook Login Issues Troubleshooting better. I do NOT have this issue with the other laptop, an iPad, a MacBook Pro and tablet.

  • It would be nice if it distinguished between your password and the app password.
  • We have been experiencing the exact same issue for months now.
  • Create your account and connect with a world of communities.
  • Today was the first time in about 2 months that I had the issue.
  • We too have been seeing this more and more, all W10 on O365, although we use Okta as our MFA.
  • Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
  • Initially, this account didn't have MFA turned on, and I was able to log in.


Changing Outlook Security Settings:



If this box is greyed out or disabled then you need to reset the Windows Credential Manager first. @Microsoft, given the level of attention the community has given this issue, I hope you come up with an update soon. We have been experiencing the exact same issue for months now.
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