Saying the internet is disconnected but connected! Microsoft Q&A

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You can set up your ASUS router via Web GUI or ASUS Router app, check that your router firmware version has been updated to the latest version.



connection status shows disconnected

The laptops in question, are Dell Latitude E6540’s with 8GB RAM and 64-bit OS. Mac device WiFi signal is often disconnected after roaming between AiMesh router and nodes, refer to this FAQ. (2) Some functions of wireless will be different due to firmware version. (2) Currently, you can only adjust the channel bandwidth from the ASUS router settings page (Web GUI). (1)  Some functions of wireless will be different due to firmware version. You can set up your ASUS router via Web GUI or ASUS Router app, check that your router firmware version has been updated to the latest version.

Your device is on a crowded Wi-Fi channel



connection status shows disconnected

(1) Supported channels of 2.4 GHz, 5 GHz and 6 GHz WiFi differ according to each country’s local law and restrictions. Please refer to [Wireless Router] How to improve wireless speed by setting Channel Bandwidth in Wireless Router to learn more. Coaxial and fiber cabling can be difficult to repair because of the specialized tools and skills required. " tool below to discover your household’s ideal internet speed.

Check your router log



  • Most internet providers keep excellent records of their customers’ internet connections.
  • (2) Some functions of wireless will be different due to firmware version.
  • If you call, you can also ask for information on past outages to see if it really is the cause of your persistent disconnections.
  • "You get what you pay for" rings true for most of the routers we’ve tested.
  • It sits at the edge of your provider’s network, so it could be the root cause of your connection woes.
  • Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually.
  • You can check for outages by using your provider’s app, your account’s web portal, or by simply calling.


Sometimes, giving your computer a clean flush DNS and re-sync Outlook networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright. So make sure you have all your login credentials before you continue. Randomly disconnecting internet could be the result of issues with your provider’s network.



How can I extend my Wi-Fi range?



See our guide on 10 easy ways to speed up your Wi-FI, to give your Wi-Fi a boost. Computer programs running in the background of FixTechGuide email error solutions your OS can sometimes slow your internet connection or drop it altogether. This can happen if a program hogs all your bandwidth for a short period or conflicts with your firewall. Cloud backup programs, auto-updater clients (think Adobe), and third-party utilities are notorious troublemakers.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get





A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices. You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center. The wireless channel of the ASUS router is default to [Auto], you can switch to a control channel with less interference. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your provider.



You Fix Outlook Not Opening After Windows Update can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Faulty cables are difficult to spot because the damage isn’t always obvious. Sometimes a technician is needed to diagnose the issue and make repairs.



Some electronic devices, such as microwaves, garage door openers, and baby monitors can also interfere with your Wi-Fi signal causing slowdowns and disconnects. It’s the Grand Central Station of your home network and the only device connected to your provider’s modem. Outages are usually the result of infrastructure issues that your internet provider needs to resolve. This is entirely dependent on where you live, and there’s no reliable way you can prevent it.
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