Microsoft 365 Customer Service and Support

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This process replaces damaged core files without removing your data or customizations.



FixTechGuide support for Office 365

If the issue persists, repeat the process and choose Online Repair. This process replaces damaged core files without removing your data or customizations. 21Vianet also expect customer to collaborate at reasonable level accordingly.

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Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.

Microsoft 365 Apps Crashing After Update — Step-by-Step Repair Guide



  • If login issues are still persisting, our experts can assist you live via WhatsApp.
  • Stay tuned on FixTechGuide.com for more troubleshooting guides and expert fixes.
  • Always enable Set time automatically and select the correct region in your Windows settings.
  • Then open any Office app → File → Account → Update Options → Update Now to ensure both are synchronized.
  • 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.
  • In this guide, we’ll walk you through every step to fix Office 365 login problems on both Windows and the web version.
  • Outlook and Office 365 sync issues can be frustrating but are almost always fixable.


Follow each method step-by-step to ensure smooth performance and protect your work data. Stay tuned on FixTechGuide.com for more troubleshooting guides and expert fixes. The Exchange connectivity diagnostic type of support Microsoft provides for consumers depends on the product you’re calling about and if you have a product for home or for business use. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. The administrator is expected to provide initial assistance for the customer’s users.

? Fix Office 365 Login Issues on Mobile



It automatically diagnoses and repairs Repair Outlook Profile Online many Office 365 problems — including search indexing and sync issues. In this guide, you’ll learn how to fix Office 365 search not working after update using step-by-step methods verified to restore indexing and search functionality. Whether it’s Outlook, Word, or Excel, these fixes ensure your data is re-indexed, searchable, and synced properly. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods.



Step 2 – Update Outlook and Office 365





This ensures that the system-wide search index service is active and linked to Office 365 apps. Then, navigate to File → Options → Add-ins, and disable all non-Microsoft add-ins. If your country/region isn’t listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Exchange connectivity diagnostic Microsoft to access Microsoft support. The steps to access the repair tool vary depending on your operating system.

FixTechGuide support for Office 365

Repair Outlook OST File Not Working in Office 365 – Complete Fix (



Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done. Find solutions to common problems or get help from a support agent.
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