The automated tools described in this guide should help credential loop in Microsoft 365 you get to the root of the problem and get your users back on email. If you are experiencing problems with Exchange server connectivity, there are many points of failure to look for. An initial test may reveal that your Exchange server is set up correctly so you will need to investigate the email clients accessing the server and the networks that they connect through. Microsoft Remote Connectivity Analyzer is a web-based service that includes tests for Microsoft Exchange Server and Office 365 services. This package is suitable for use by any business that has Microsoft Exchange as an email server.

• This tool also monitors physical servers to identify resource availability.
• These tests include a connectivity test for the server and another utility to test the connectivity of the autodiscovery service.
• If that test fails, use the second radio button option and enter the URL of the server.

Troubleshooting Outlook Connectivity Issues with Exchange Server

There is also a Lync DNS test in the Office 365 section of the Connectivity Analyzer. The panic you feel when Exchange just won’t work or suddenly slows down tells you that this application is too important to leave to chance. You need to constantly monitor the performance of Microsoft Exchange and that means keeping track of the services and hardware that support it. Start by confirming your Exchange server set up and then work your way out to other elements in the connection.

SolarWinds Microsoft Management Tools (FREE TRIAL)

We will include third party tools in the list of utilities that you can use as part of your connectivity testing tasks. These allow for in-depth, internal testing of server status connection status shows disconnected and protocol health. Ensuring reliable connectivity to Microsoft Exchange Server is essential for maintaining seamless communication within an organization.

Verify DNS Resolution

Replace with the fully qualified domain name of the Exchange server, such as exchange.example.com. SolarWinds Microsoft Management Tools include a module that tracks Exchange Server’s performance. This is the Server and Application Monitor, which installs on Windows Server. The results screen tells you whether the test connected successfully and if not, where problems were encountered.

Exchange Online Migration - Remote Connectivity Test Fails

The Microsoft Exchange Server Client Connectivity Diagnostic collects comprehensive information that can be used to troubleshoot client connectivity issues. Use this Support Diagnostics Platform (SDP) manifest on an affected server that is running Exchange Server and that has the Client Access server role. This bundle of network connection functions is known collectively as Exchange Web Services. These tests are also very useful when you first set up an instance of Exchange Server and want to ensure that it has repair corrupted OST in Outlook been installed properly. ManageEngine Exchange Reporters Plus is a standalone package that tests and examines Microsoft Exchange on-premises and in the cloud.